Exchange and Refund Policy

1. Applicability of Policy

At The Byson, customer satisfaction is our top priority. This Exchange and Refund Policy outlines the conditions under which you may request an exchange or refund for products purchased from our website (https://thebyson.com).

2. Eligibility for Exchange/Return

You may initiate an exchange or return request if:

  • The product does not fit as expected.
  • The product or shipping package has been damaged upon delivery.
  • The product is defective.
  • A part of the product or an accessory is missing from the package.

3. Mandatory Conditions for Exchange/Return

To be eligible for an exchange or refund, the product must meet the following conditions:

  • The product has not been worn, washed, cleaned, or tampered with.
  • Brand tags, original packaging materials, and accessories must be intact and undamaged.
  • The product must not be altered, unless a vendor defect is proven.
  • The return is initiated against the order under which it was purchased, and it matches our records.
  • The product must be free from foul odors, perfume, stains, dents, scratches, tears, or any visible damage.
  • If the product was bought as a set, it should be returned as a complete set.
  • The product should be in unused, undamaged, unwashed, and saleable condition.
  • We must be satisfied that the product has not been rendered defective or unusable.

Note: The Byson reserves the right to reject an exchange/return request if the product does not meet the above conditions.

4. Exchange and Return Process

  • All exchange and return requests must be approved by our customer service team.
  • Once approved, we will provide instructions for returning the product.
  • Upon receiving the returned product, it will undergo a quality check before approval.
  • We reserve the right to reject the exchange/return request for a product if it does not satisfy the aforementioned conditions.

5. Exchange Conditions

If the product meets all eligibility criteria, The Byson allows exchanges for a different size or an alternative product of equal value. If the requested size or product is unavailable, we will issue a store credit in the form of a gift card or refund to original source that can be used for future purchases.

6. Refunds for Returns

Approved returns will be refunded to your original payment source and a refund Id will be generated, which will be sent to your registered email address.

7. Refund Processing

Refunds are processed after the returned product passes quality inspection. The timeline for refunds is:

  • Original Payment Method: Refunds, if applicable, will be processed within 1-2 business day(s).

8. Shipping Costs for Returns

No Shipping costs for returns if the return is genuine with proper photo or video evidence.

9. How to Initiate an Exchange or Refund

To start an exchange or refund request, please raise a return from the orders in your profile. In some cases, if